Hello ecebloggers,

A week ago I bought a laptop on DELL’s web site. After some difficulties I had experienced with their sales department I decided to call them and see what’s happening. Of course I ended up on their dialog system. I was asked to choose between “Home, Home office and business”. I said business and the system understood me. After answering a series of questions (”Are you calling about a recent purchase?” “Was the purchase made today?”…) I finally ended up with a simple “Yes or No” option. I had to repeat “No” several times before the system finally understood my “No!”. After all the trouble I went trough I landed in technical support! Wow, I didn’t expect that at all. I have no idea what happened because I answered all the questions but still didn’t end up where I wanted. Luckily the customer representative was very helpful and he answered my questions because he understood me, unlike DELL’s dialog system.

Hope you don’t go trough the same trouble as me (if you decide to buy a DELL).

Have a good one,

Nemanja Memarovic

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