As I’ve said in a previous post, IEEE’s Member Digital Library (MDL) really needs technical help. I continue to have problems accessing this service from work (!) because UNH’s subscription “interferes” with the IEEE system’s ability to recognize my login. So one minute I can access papers, the next I’m told that my subscription doesn’t cover the given content. Very frustrating. After calling IEEE on the phone, and being told to try accessing the system from another place, like home (!), I tried to email tech support. I got the following response from a “Member Service Associate,” that is from a person who is clearly not someone who has technical knowledge of what’s going on:

“Thank you for your email. If your company has a subscription to IEEE Xplore and your using the companys computer site then you may receive some interference when you login to the Member Digital Library under your membership username & password. We do apologize for any inconvenience.”

Well, inconvenience indeed. You’d think IEEE would try to have a technical person fix this problem, and not just have some customer service person apologize for it.

Andrew Kun

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